Customer service

Our colleagues from our customer service will gladly help you with any questions you may have regarding your booking. You can reach us by telephone, via e-mail and chat. Or you can consult our Frequently Asked Questions section. You will find a great deal of useful information there.

Status of your reservation

Would you like to know more about the status of your reservation? Do you want to know whether your payment has been properly executed? Have your tickets been shipped?

Click here to check the status.

Frequently Asked Questions

If you have any questions about your reservation or if you would like to get additional information, you will certainly find an answer in the overview of frequently asked questions.

Review the answers here

Telephone

The call-centre can be reached every working day between 09.00h and 12.30h and from 13.30h to 18.00h.

Belgium: 070 345 345 (max. 0,30 EUR/min)
Netherlands: 0900 45 000 45 (0,45 EUR/min)
Other countries: +32 34 0000 34

Ticket office

On working days, between 9AM and 6PM you can also buy tickets* from the Tele Ticket Service ticket office located at this address:

Tele Ticket Service
Schijnpoortweg 119
B-2170 Merksem

* Except for tickets offered via so-called 'fast selling'.