Online reservations and general sales conditions

A reservation is only made after receipt of payment of the due amount.

The offer of ordering is valid as far as the 'pay-by' date is observed.

The time limit of the 'pay-by' date will be strictly observed when the selling out of the event or the price category is imminent.

Even in case of late payment, Tele Ticket Service has the right to make a reservation if there are enough tickets available of the price category.

Service and administration costs are in any case definitely acquired by Tele Ticket Service.

All VAT and taxes are at the expense of the buyer.

The person or firm ordering will be regarded as the customer and stands surety for the payment of the order, even if it has to be charged and dispatched to a third party.

Our products (tickets, invoices) always remain our exclusive property, both intellectually as well as materially. All copying or imitation is therefore strictly forbidden, under whatever form and using whatever procedure. It is forbidden to resell the tickets or to provide them in any way to a third party for commercial reasons.

If the tickets were not acquired by means of the official channels of sale, the organizer reserves the right to prohibit the access. Identity control of the ticket bearer by the organizer or the official ticket distributor is possible.

Access to the event will only be granted to the first person presenting the original e-ticket. Therefore, access will be refused to the bearer of photocopied e-tickets.

Without permission in writing from the organizer, every commercial use of the name or logo of the event or artist is strictly prohibited.

All disputes regarding orders must be made knowable to us by registered post eight days after receipt of the payment demand at the latest.

Changes in the programme, dates and/or places of the shows, changes in the position and/or availability of places and cancellations of the shows belong to the sole responsibility of the organizer. Tele Ticket Service only acts as intermediary for the ordering of tickets and explicitly limits its liability to this point.

One will only be reimbursed for the entrance price or tickets will only be changed in case of the cancellation of the event. In that case, tickets have to be turned in within two weeks after the date of the event.

Cancellations and/or changes of the support acts will under no circumstances give rise to any reimbursement nor exchange of the tickets.

Any possible disputes will be brought to the Courts of the judicial district of Antwerp

The right of reneguing is not applicable since the service, c.q. the reservation of the tickets, is carried out immediately.

Please also read our statements regarding "privacy policy" and "How to book online ". They are an integrated part of our general conditions.

Tele Ticket Service nv
Schijnpoortweg 119
2170 Merksem
België
BTW BE 0466 231 092
RPR Antwerpen

Online sale bustickets

1. Scope

Each traveller using the Sportpaleis Express automatically accepts the general conditions, as outlined in this document.

2. Object of the agreement

The only task of the Sportpaleis Express is to organise the joint transport of persons to the Sportpaleis in Antwerp, from various, previously determined pick-up locations in Flanders.

3. Travel documents

Every traveller must have a valid proof of transport available, made out to their name, which can only be bought online via the website www.teleticketservice.com. Travellers will therefore be required to present the printed electronic proof of transport (e-bus ticket) when boarding the Sportpaleis Express. All elements of the printed version need to be clearly legible. In case of doubt and illegibility, the carrier may refuse entry. The proof of transport is only valid on a specific date for a direct trip from a specific pick-up location to the Sportpaleis and back again to the original pick-up location. If the date mentioned on the e-bus ticket does not correspond with the date of the event in question, entry to the bus may be denied by the carrier.

The proof of transport (e-bus ticket) must be presented to the driver or person appointed as being responsible for the bus, when boarding. If the traveller is unable to present a valid proof of transport, entry will be denied.

Travellers must hang on their valid proof of transport (e-bus ticket) throughout the entire trip and must always be able to show it to the driver or person in charge of ticket inspection.

Travellers cannot hold the carrier liable for the loss of their ticket.

Travellers must be able to prove their identity and the carrier is authorised to request proof of identity from the traveller, as issued by the competent authorities, so as to prove that they are the rightful owner of the electronic proof of transport.

The proof of transport is valid for both the outbound and return journey. If travellers lose their proof of transport during the concert or event, boarding for the return trip may be denied.

As the travel documents can be printed multiple times, travellers are not allowed to transfer copies to third parties. If two or more travellers show up with the same proof of transport, only one traveller will be transported under the proof of transport submitted.

The proof of transport may not be resold or transferred to third parties by the party making the order and/or the traveller.

4. Schedule

a. Timetable

The timetable followed by the Sportpaleis Express can be consulted online at all times, via the website www.sportpaleis.be. The timetable may be changed up to 48h before the scheduled time of departure.

It is the travellers’ responsibility to check the final times of departure and arrival.

As the pick-up locations are public sites, they may be subject to change as a result of interventions by the local authorities.

Any change in the timetable that is carried out in good faith and/or for reasons of necessity does not entitle travellers to compensation or damages.

b. Departure

The timetable and, specifically, the departure times of the Sportpaleis Express will be strictly observed. In other words, the Sportpaleis Express will leave exactly on time. Travellers are recommended to be on-site at least 15 minutes before the time of departure mentioned.

Under no circumstance will the carrier be required to wait any longer than the scheduled time of departure.

The buses of the Sportpaleis Express are clearly identifiable by means of a sign displayed behind the windscreen and back window.

The logo of the Antwerp Sportpaleis is clearly posted on these signs.

During the outbound trip, the Sportpaleis Express will take the travellers to the entrance of the Sportpaleis and it will then pick them back up at the location indicated for the return trip. The organisers will provide sufficient signs.

c. Return trip

The return trip starts 30 minutes after the end of the concert or event. The driver or person appointed as being responsible for the bus will check the validity of the proof of transport, but does not check whether all persons who were present for the outbound trip are also actually present for the return trip.

For the return trip from the Antwerp Sportpaleis, the sign at the front and the back of the bus clearly mentions the destination.

The Sportpaleis Express leaves at the time indicated, regardless of whether everyone is present. It is the travellers’ responsibility to report to the bus on time for the return trip. Travellers who miss their return trip because they reported in late are not entitled to compensation or damages.

d. Force majeure

Any delays as a result of traffic jams, queues, technical malfunction of the bus, unexpected detours and road works, traffic accidents, bad weather conditions, irregularities or incidents during the trip will be considered force majeure.

The organisation cannot be held liable for any delays incurred as a result of force majeure. Travellers declare that they will not claim for compensation or damages in any way, in case of delays caused by force majeure.

5. Behaviour on board the Sportpaleis Express

a. Upon departure

Travellers are required to board at the front of the bus and to show their proof of transport to the driver or person appointed as being responsible for the bus.

b. During the entire course of the trip

Travellers on board of the Sportpaleis Express are not allowed to:

• soil, improperly use or disrupt or damage the infrastructure, installations, equipment or the vehicles of the bus
• disrupt, hinder or delay the timetable of the vehicles of the Sportpaleis Express
• during the trip, to mislead the driver or any other member of staff of the Sportpaleis Express by raising a false alarm, distracting them by talking to the unnecessarily or obstructing their line of sight
• to discard objects or substances inside the vehicles of the Sportpaleis Express or to throw the same out of the vehicle
• get up from their seat during the trip and remover their seat belt.
• to hold objects or substances inside the vehicles of the Sportpaleis Express that are clearly and readily able to soil, hinder or cause nuisance to other persons or to throw an object or substance out of the vehicle
• disrupt the order inside the vehicles of the Sportpaleis Express or to cause a serious disruption for those present there by being drunk or inebriated as a result of taking narcotics or psychotropic substances or being in a state of public lewdness
• inside the vehicles of the Sportpaleis Express, unwanted physical contact is not permitted such as making insulting, unsavoury, intimidating or threatening assertions or actions
• smoke inside the vehicles of the Sportpaleis Express, while maintaining the application of the provisions of the Royal Decree of 15 May 1990 banning smoking in certain public places
• fail to comply with instructions given by the drivers of the vehicles or by Sportpaleis Express staff urging them to carry out the instructions mentioned above and below

Drivers of a vehicle of the Sportpaleis Express and persons in charge of supervision may deny access to travellers or request them to leave the vehicle if they fail to comply with the provisions of these general conditions.

6. People with a disability

• People with disabilities are able to travel along, provided they are able to travel independently or are accompanied by a person over 18 who takes responsibility for them. If these conditions are not met, the person responsible for the bus may deny access to the Sportpaleis Express even if the person in question holds a valid proof of transport. Any individual discretion exercised by employees of the Sportpaleis Express cannot be contested.
• Employees of the Sportpaleis Express are not authorised to assist people with disabilities. For reasons related to insurance, they are not allowed to assist persons when boarding the buses of the Sportpaleis Express. Compact pushchairs and wheelchairs weighing no more than 25 kg can be transported in the bus’ boot space.

7. Children

For reasons of safety, children under the age of 16 are not allowed to travel unaccompanied on the Sportpaleis Express. Any minor (under the age of 18), accompanied or not, will travel under the responsibility of their parents (or guardian, or person accompanying the minor on behalf of the parents).

8. Animals

Animals are not allowed on the Sportpaleis Express, except for guide dogs for people with a visual disability or dogs accompanying a police officer.

9. Luggage

Travellers are allowed to bring along hand luggage, including a pushchair or wheelchair. Travellers will supervise their hand luggage taken aboard a vehicle of the Sportpaleis Express. Travellers may be held liable for damage caused by the hand luggage taken aboard the vehicle, unless it is demonstrated that the damage was caused by the carrier or Sportpaleis Express.

The driver may refuse to carry luggage, packets or objects if they, because of their size, nature or smell, may injure, soil, hinder or be a nuisance for the other travellers.

If this refusal means the traveller decides not to take part in the trip, the carrier cannot be held liable for this.

The carrier cannot be held liable for any loss or theft of personal property, such as luggage, of travellers.

Travellers undertake to attend to their own luggage. If travellers leave behind objects or luggage in the Sportpaleis Express, the carrier will only attempt to notify travellers if they have attached an identification label or if some other form of identification is present. If identification is not possible at all, the carrier is not required to ascertain the identity of travellers.

If travellers claim a lost object or piece of luggage, carrier is entitled to require any proof he deems necessary to ascertain the actual owner of the object or luggage.

Discarded objects or luggage will remain available with the carrier for a period of 14 days following the bus trip in question. However, if so required for reasons of hygiene or safety, the carrier is entitled to destroy the objects or pieces of luggage immediately.

10. Complaints

When the provision of services by the Sportpaleis Express does not meet the minimum standards, travellers can only file a complaint by means of a registered letter, courtesy of the Sportpaleis Express, Schijnpoortweg 119, 2170 Antwerp and provided that it is sent within eight days after the date of the trip in question. The complaint must be accompanied by a copy of the proof of transport.

The registered letter must be addressed to the following address: Sportpaleis Express, Schijnpoortweg 119, 2170 Antwerpen.

If the complaint is founded, Sportpaleis Express will provide compensation which is proportionate to the nuisance caused, however, without it exceeding the amount of the sale price of the e-bus tickets, except if the failure is due to an unforeseeable or inevitable event, occurring outside of the control of the Sportpaleis Express.

11. Liability

Liability of the Sportpaleis Express is limited to organising appropriate transport from and to the Sportpaleis according to a previously communicated timetable. Sportpaleis Express expressly limits its liability to this scope. Sportpaleis Express does not assume any responsibility for the travellers using its services, regardless of whether they are of age or not.

Liability of the Sportpaleis Express is, at any rate, limited to the maximum amounts covered under its civil liability and professional liability insurance policies.

12. Applicable law and competent courts

These general conditions are governed and will be interpreted in accordance with Belgian law.

If some provisions of these general conditions are considered to be non-enforceable, the other provisions will continue to apply and the non-enforceable provision will be replaced by the enforceable provision that is closest in meaning to the underlying meaning of the non-enforceable provision.

Any dispute resulting from the carrier agreement entered into with Sportpaleis Express will be the exclusive competence of the courts of the district of Antwerp.