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Frequently asked questions

Frequently asked questions related to the corona crisis

Below you will find an answer to some frequently asked questions about the corona crisis and what the consequences are for your tickets.
 

I have tickets to an event that is postponed. What now?

If an event is postponed to a new date, all ticket buyers will be notified by Tele Ticket Service via e-mail. Tickets remain valid for the new date.

I have tickets for an event that is postponed to a date yet to be determined. What now?

If an event is moved and the new date is not yet known, all ticket buyers will be notified by Tele Ticket Service via e-mail. Be sure to keep your tickets up to date. As soon as the new date is known, you will be notified via email and the previous question will apply.

I have tickets for an event that is not in the list above. What does this mean?

If the event for which you have tickets is not listed, chances are that the event will take place as planned. We will keep this page as up to date as possible. So be sure to keep an eye on this overview.

What about refunds for moved events?

The consequences of the corona crisis weigh heavily on the events sector. Nathalie Muylle, Minister of Work, Economy and Consumers, has therefore taken a number of measures to help the sector pass this period. Read more about the arrangements made regarding the reimbursement of tickets.

I have tickets to an event that is cancelled (or a new date is not yet known). What now?

If an event is cancelled, all ticket buyers will be notified by Tele Ticket Service via e-mail with the necessary refund information.

I did not receive any mail from Tele Ticket Service regarding the relocation or cancellation of the event for which I have tickets. What do I do then?

Be sure to check your spam filter. If you did not buy your ticket(s) directly from Tele Ticket Service, you will of course not receive any further communication.
Keep an eye on this page for updates regarding events. You can also go to the detail page of the event on our website for additional information.

I want to request a refund for my tickets. What now?

If an event takes place as planned, no refund is possible.

Read more about the arrangements made regarding the reimbursement of tickets.

Did you buy more than 20 tickets for an event through a group purchase?

If you bought more than 20 tickets for an event through a group purchase, we advise you to contact the group sales department of Sportpaleis Group. This way, we can assist you quickly and personally. Call +32 3 400 40 47 during office hours. Or send an email to groepen@sportpaleisgroep.be.

Read the Ministerial Decree of 20 March 2020 (Dutch)

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