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My event has been moved

Read more on ticket refund policy for events affected by the corona crisis.

My event was canceled

If the event for which you have tickets has been canceled, you can obtain a refund.

Click here to go to the refund form.
If you are unable or were unable to attend a show due to circumstances, illness, accident, medical procedure, etc. and you also took a cancellation insurance when booking, then you can contact the insurer Allianz for an indemnification. Use your reservation number as the policy number.

Attention, in order to process your case quickly, you will be asked to upload certain documents (e.g. medical certificate / proof of reason for cancellation, tickets).
Click here for the Allianz claim form.

If you have any questions, please check our FAQ.